Terms and Conditions
Terms of Service
All of our products are new, undamaged, and never been used. Most of our products are in stock for fast shipment.
Taxes
There are no taxes charged, except for New York State residents.
Shipping Charges
Shipping is calculated based on your location within the 48 continental United States and the weight of your order. We do not make deliveries outside of this territory to Alaska, Hawaii or Puerto Rico. We will, however, deliver your merchanise to a freight forwarder designated to expedite such deliveries (customer is responsible to arrange the freight forwarder and pay all shipping fees to the freight forwarder company). Please email us with any delivery related questions, before placing your order.
Smaller Items: Small items are classified as a nightstand, lamp or similar items, which will ship via UPS or Fedex. The order will be delivered and brought to your front door (or building entrance).
Larger Items: The majority of furniture offered on our website fall into this category. Our trained furniture delivery specialists will deliver your furniture, unpack it, and assemble it in your room of choice.
Questions if your purchase qualifies? Call us 800-xxx or email CS@luxuryfurniture.com
If your order has already shipped, any cancellations will be considered "returns". All items must be returned upon delivery, NO EXCEPTIONS. All our shipments are shipped via a Special Furniture Delivery Company, and you will be contacted by the carrier to schedule a time and date for delivery. Smaller items such as bar stools, ottomans, and end tables ship via Fedex.
Cancellation Policy
Orders may be canceled within 24 hours of placement, unless a request for a rush was made on the order or any other expedition requests. Special orders can only be canceled within 3 days of the purchase and are nonrefundable. Please call 1-800-xxxxx to cancel. Orders already in transit can't be canceled without paying Round trip Shipping fees and a 25% restocking fee. IF YOU HAVE BEEN ADVISED THAT YOUR ORDER WILL BE EXPEDITED (IF YOU REQUEST DELIVERY FASTER THAN THE NORMAL 3-4 WEEK DELIVERY TIME), WE CANNOT CANCEL YOUR ORDER ONCE IT IS RECEIVED, EFFECTIVE IMMEDIATLEY AFTER ORDER IS PLACED, WE CANNOT CANCEL IT WITHOUT A 25% RESTOCKING FEE. Exceptions to this matter are exclusive discretion of Luxury Furniture management. For an addressed cancellation consideration, customer must submit a writing request via e-mail within the waiting period of 24 hours previously referred and send to info@luxuryfurniture.com with the word “Cancellation” in the subject line. To this matter, buyer clearly understands that only Luxury Furniture can manage written cancellation requests following previous described procedures made in a 24 hours period after order placement. Any cancellation of the order after this point will need to follow the Cancellation Policy procedure described. In the event that Luxury Furniture management accepts the cancellation, customer is obligated to a cancellation payment or restocking fee of 25% of the purchase price as well as any shipping and handling fees that may apply. All shipping charges are NON-REFUNDABLE.
How Long Will it Take to Receive My Order?
In Stock items usually ship within 5 to 7 days. Arrival time is generally 1 to 5 weeks, depending on where the order is being delivered to. Since Inventory changes frequently we will provide an estimated ship date when you place your order. We will send you tracking numbers via e-mail as soon as they are available.
How Will You Ship My Order?
Smaller Items: Small items are classified as a nightstand, lamp or similar items, which will ship via UPS or Fedex. The order will be delivered and brought to your front door (or building entrance).
Larger Items: The majority of furniture offered on our website fall into this category.. Our trained furniture delivery specialists will deliver your furniture, unpack it, and assemble it in your room of choice.
IF YOU ARE UNABLE TO COORDINATE YOUR SCHEDULE WITHIN 5 BUSINESS DAYS FROM THE TIME THEY CONTACT YOU FOR DELIVERY, STORAGE FEES MAY BE ASSESSED AND YOU WILL BE RESPONSIBLE FOR ANY AND ALL CHARGES THAT APPLY.
In the case that items arrive damaged, see Inspection of Goods section of this document. Please inspect the merchandise thoroughly prior to the delivery agent's departure. Some of the furniture that we carry arrives disassembled. All shipments are insured against damage. When your order arrives, please take the time to ensure the paperwork is accurate and that the correct item and number of cartons have been delivered. Please also inspect the packaging and the package contents for any shipping damage. Any damage caused from shipping must be noted on the delivery receipt or the insurance cannot be claimed - No Exceptions!!!
What About Delivery Confirmation?
We send tracking numbers through our automated e-mail system. This will allow you to track your furniture to your door. You will usually receive a phone call for large items that ship via Truck to work out shipping details.
What About International Delivery?
We currently ship throughout the United States. We do not ship to Canada, Hawaii, Alaska, or Puerto Rico deliveries . International customers can arrange freight forwarders and we will ship to their US address. Credit cards may be refused for international orders if we can't verify the bank info. We may require payment via certified check or money order payable in US funds.
Can You Ship to APO / FPO Addresses?
We do not ship to APO and FPO addresses at this time
What if My Order Arrives Damaged?
Our staff is full trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item. Concealed damage must be reported to us and the shipper within 24 hours of arrival. Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. If a replacement is declined and you would rather cancel your order you may choose from the following: Upon receipt of return we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, or store credits are less a 25% restock fee and actual round trip shipping charges. We are not responsible for any damages not reported within 24 hours of arrival. YOU agree to allow Luxury Furniture, the manufacturer, and/or the Luxury Furniture shipping agent the opportunity to remedy the damage or defect issue. YOU agree to accept the remedy selected by Luxury Furniture, the manufacturer or the Luxury Furniture shipping agent. Remedies MAY include but not limited to repair by a professional furniture repair technician, part replacement, both repair and part replacement, or full unit replacement at no additional cost to you. If only a portion of your shipment is damaged and you refuse to allow Luxury Furniture, the manufacturer or Luxury Furniture's shipping agent the opportunity to remedy the damaged item, then please note: you do have the option to return the entire order with the non-damaged portion being returned in accordance with our NON-DAMAGED Return Policy. (25% restocking fee as well as actual cost of round trip shipping fees). Luxury Furniture is not responsible for any in home floors, walls or any other damages made by delivery company.
What is Your Return Policy?
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 5 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding and linens are also non-refundable and can't be exchanged. To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address. All returns are subject to round trip shipping charges. All returns for any reason are subject to a 25% restocking fee. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable. Special order products such as items where fabrics can be selected are non refundable. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space where you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 5 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.
While we strive to make 100% certain that all colors, dimensions, and, angles are exact, there are sometimes discrepancies in colors, dimensions, and angles. We are not responsible if any of these are slightly different than what arrives. All of our information is provided by the manufacturer, and the product sku numbers provided are the same skus sold by the manufacturer. It is delivered new in the box from the manufacturer. Any questions or hesitations based on color match, or if dimensions will work must be discussed before placing your order, and if not fully addressed, we will not be responsible. If the items do not fit in your home and need to be returned you will be charged the restocking fees as well as round trip actual cost shipping fees.
If an item is determined by Luxury Furniture or the manufacturer to be free of defect or damage, and YOU are not 100% satisfied with your order, YOU may return the item(s) YOU purchased by following the steps outlined below to qualify for either a refund or exchange.
1) YOU MUST e-mail us a request for a Return Authorization Number within 24 hours (1) DAY of delivery.
2) RETURNED ITEMS MUST BE RECEIVED BY Luxury Furniture WITHIN 14 DAYS FROM THE DATE THE RETURN AUTHORIZATION IS ISSUED.
3) We will calculate and provide to you in writing via email all return costs and fees. A Return Authorization number will NOT be issued until Luxury Furniture receives written acceptance from YOU of all return fees, terms and conditions via email or fax.
4) Refunds, if applicable, will not be issued until item(s) are inspected by Luxury Furniture, manufacturer or authorized 3rd party agent of Luxury Furniture.
5) Item(s) do NOT qualify as Non-damaged or Non-defective Return if: a) YOU received delivery of an item(s) with a finish, color or texture that is different from what YOU saw at the Luxury Furniture website, any website other then Luxury Furniture, at a physical furniture store, or recommendations YOU received from a Luxury Furniture sales representative. Finishes and colors online may not accurately represent the true color or pattern. YOU accept liability for YOUR purchase. b) You or a Luxury Furniture representative on your behalf places an order through the Luxury Furniture website and the item(s) listed in the order confirmation are incorrect, YOU are responsible for (1) reviewing the email order confirmation details; (2) notifying Luxury Furniture within 24-hours if YOU did NOT receive the order confirmation email; (3) any errors, typos or inaccuracies in the order confirmation email so that Luxury Furniture may revise the order details to reflect what YOU want to order and where YOU want the order shipped to. c) Should customer refuse delivery because the purchased item(s) can not fit into home or room(s) by the customer or delivery agents, then the customer is responsible for any/all return costs in accordance with our return policy.
6) FOR ALL ELIGIBLE RETURNS:
a) Items must be unused and free from damage, pet hairs, soil, or stains.
b) Item(s) must be returned in its original packaging or equivalent with a Return Authorization Number affixed to the outside of the package.
c) If RA approved, we will arrange for a carrier pickup date and have the carrier contact YOU to schedule a pick up date.
d) Item(s) will not be picked up unless properly packaged by YOU including patching any holes or re-securing corners, box top and bottom.
e) If YOU discard the original packaging or it was removed from the premises by the Luxury Furniture delivery agent, YOU are still responsible for sourcing the same kind of packing materials and re-packing the units the same way as delivered. YOU are financially responsible for any item(s) damaged due to inadequate packing materials and/or packing UNLESS Luxury Furniture can document the returned item(s) were mishandled by the carrier on the return delivery including but not limited to holes and tears in the packaging. Luxury Furniture will provide you with photos of the packaging and re-calculate your refund less the costs to repair or replace the damaged item(s) if applicable.
FULL REFUNDS WILL NOT BE ISSUED IF:
1.The item(s) is determined by Luxury Furniture or the manufacturer to have been used, damaged by YOU, has pet hairs, soil, or stains.
2.If the item(s) was returned C.O.D.
3.If the item(s) is not returned in its original packaging or equivalent.
4.If the item(s) does NOT have a Return Authorization Number affixed to the outside of the package.
5.If the item(s) are returned with damage and cause of damage is NOT a result of shipper's mishandling.
